Customer Service Pro – Hybrid, Growth & Benefits

Fidelity International; Kingswood; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension contributions

Private Medical Insurance

Cycle to Work & TaxSaver tickets

Free on-site gym access

Enhanced parental & family leave

24/7 Employee Assistance Programme

Dynamic working options

Job summary

Fidelity International in Kingswood, Surrey, is seeking a Customer Service Representative to join our Client Services team. You’ll handle customer queries via phone, email, and letters, explain financial products, and drive first-time resolution with a customer-first mindset.

The role offers comprehensive training and support, with a hybrid working arrangement and strong opportunities for professional growth within a trusted global financial services company.

Qualifications

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• An appetite to grow your expertise through continued learning.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.
• A team-oriented approach and a genuine interest in helping others.

Responsibilities

• Handling customer queries with professionalism and empathy across multiple channels (phone, email, letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Skills

Experience in customer service

Excellent phone manner

Verbal communication

Active learning

Strong listening

Teamwork and helping others

Tools

Digital tools

Job description

Fidelity International in Kingswood, Surrey, is seeking a Customer Service Representative to join our Client Services team. You’ll handle customer queries via phone, email, and letters, explain financial products, and drive first-time resolution with a customer-first mindset.

The role offers comprehensive training and support, with a hybrid working arrangement and strong opportunities for professional growth within a trusted global financial services company.