Customer Success & Support Advisor (Hybrid)

Allegiant Finance Services Limited; Warrington; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Paid parking

25 days holiday + bank holidays

Job summary

Allegiant Finance Services Limited is seeking a Customer Service Advisor to join our friendly team in Warrington. You’ll be the first point of contact for customers, handling enquiries by phone, email, and post while delivering a professional and positive experience.

You’ll split time between admin tasks and fast-paced call days, staying accurate, empathetic, and motivated to make a difference for each customer. Hybrid working and parking are provided.

Qualifications

• Clear and confident communicator with strong listening skills.
• Attention to detail and problem-solving ability.
• Positive attitude and adaptability for both repetitive tasks and busy call days.
• Previous customer service experience (claims/complaints handling is a plus)

Responsibilities

• Handle customer enquiries with patience and professionalism
• Manage post, emails, and records with accuracy
• Support claims submissions and resolve issues before they escape
• Ensure confidentiality and GDPR compliance

Skills

Clear communication

Attention to detail

Problem solving

Empathy

Job description

Allegiant Finance Services Limited is seeking a Customer Service Advisor to join our friendly team in Warrington. You’ll be the first point of contact for customers, handling enquiries by phone, email, and post while delivering a professional and positive experience.

You’ll split time between admin tasks and fast-paced call days, staying accurate, empathetic, and motivated to make a difference for each customer. Hybrid working and parking are provided.