Customer Service Advisor

First Response Finance Ltd.; Leigh; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus scheme

Job summary

First Response Finance Ltd. is seeking a customer service professional to manage a portfolio of customer accounts via telephone, handling both inbound and outbound calls. You will assess customers' financial situations and explain payment plans to ensure positive outcomes.

The role emphasizes collaboration, learning, and a proactive approach, with hybrid working arranged at the line manager's discretion and a company bonus scheme.

Qualifications

• A genuine 'Team Player', working collaboratively with colleagues and customers.
• Proactive and driven to learn and manage yourself, with forward thinking.
• Resilient and willing to make big decisions, learning from mistakes.
• Must have the permanent right to work in the UK.

Responsibilities

• Handle a portfolio of customer accounts via inbound and outbound calls.
• Understand customers' financial situations and finance agreement complexities to ensure good outcomes.
• Explain payment plans and communicate clearly with customers.

Skills

Team player

Proactive

Resilient

Strong communication

Job description

First Response Finance are an award winning employer and we're proud of it! You've only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness,health,and work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits

• A starting salary of £28,934 moving to £37,531 after three years, along with an annual company bonus scheme


• Working Monday to Friday with one Saturday per month


• Hybrid working at your line manager's discretion


• And many more!

Key Requirements

• A genuine 'Team Player', working collaboratively with your colleagues and our customer base


• You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture


• Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'


• You must have the permanent right to work in the UK

Key Responsibilities

• This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for


• You will demonstrate the ability to understand a customers' financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome


• Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

Additionally, you'll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!