Finance Customer Success Advisor — Hybrid Growth Path

First Response Finance Ltd.; Leigh; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

First Response Finance Ltd. is expanding its Customer Service team in the UK. This telephone-based role focuses on managing a portfolio of customer accounts, understanding financial situations, and proposing sound payment plans to ensure positive customer outcomes.

You will work in a dynamic team, with hybrid working arranged at your line manager’s discretion, and a starting salary rising to a higher figure after three years, with an annual bonus scheme.

Qualifications

• Must have permanent right to work in the UK.
• Able to work in a busy telephone-based environment.
• Demonstrates good communication and decision-making in financial contexts.

Responsibilities

• Handle inbound and outbound calls for a portfolio of customer accounts.
• Understand customers' financial situations and finance agreements to make sound decisions for positive outcomes.
• Explain payment plans clearly and communicate effectively with customers.

Skills

Team Player

Proactive

Resilient

Forward thinker

Self-motivated learning

Job description

First Response Finance Ltd. is expanding its Customer Service team in the UK. This telephone-based role focuses on managing a portfolio of customer accounts, understanding financial situations, and proposing sound payment plans to ensure positive customer outcomes.

You will work in a dynamic team, with hybrid working arranged at your line manager’s discretion, and a starting salary rising to a higher figure after three years, with an annual bonus scheme.