Vulnerable Customer Specialist

First Response Finance Ltd.; Leigh; Híbrido; GBP 29.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Hybrid working

Career development

Descripción de la vacante

First Response Finance Ltd. is expanding its Customer Service team in Leigh. You will handle a busy portfolio of calls, assess customers’ financial situations, and explain payment plans to reach positive outcomes.

The role emphasizes teamwork, proactive learning, resilience, and responsible decision making, with hybrid working arranged by the line manager and a clear path to growth within the company.

Formación

• Must have permanent right to work in the UK.
• Experience in telephone-based customer service is desirable.
• Ability to explain payment plans clearly and calmly.

Responsabilidades

• This role is telephone-based, handling inbound and outbound calls for a portfolio of customer accounts you manage.
• You will assess a customer’s financial situation and the terms of their finance agreements to support good outcomes.
• Explain and discuss payment plans with customers and communicate clearly.

Conocimientos

Team Player

Proactive learner

Resilient

Decision making

Descripción del empleo

First Response Finance are an award winning employer and we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness,health,and work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits

• A starting salary of £28,934 moving to £37,531after three years,along with an annual company bonus scheme

• Working Monday to Friday with one Saturday per month

• Hybrid working at your line manager’s discretion

• And many more!

Key Requirements

• A genuine 'Team Player', working collaboratively with your colleagues and our customer base

• You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture

• Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'

Key Responsibilities

• This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for

• You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome

• Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

To apply for this position

• You must have the permanent right to work in the UK

Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!