Customer Service Advisor

First Response Finance Ltd.; Leigh; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

First Response Finance Ltd. is expanding its Customer Service team in the UK. This telephone-based role focuses on managing a portfolio of customer accounts, understanding financial situations, and proposing sound payment plans to ensure positive customer outcomes.

You will work in a dynamic team, with hybrid working arranged at your line manager’s discretion, and a starting salary rising to a higher figure after three years, with an annual bonus scheme.

Qualifications

• Must have permanent right to work in the UK.
• Able to work in a busy telephone-based environment.
• Demonstrates good communication and decision-making in financial contexts.

Responsibilities

• Handle inbound and outbound calls for a portfolio of customer accounts.
• Understand customers' financial situations and finance agreements to make sound decisions for positive outcomes.
• Explain payment plans clearly and communicate effectively with customers.

Skills

Team Player

Proactive

Resilient

Forward thinker

Self-motivated learning

Job description

First Response Finance are an award winning employer and we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness,health,and work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits

• A starting salary of £28,934 moving to £37,531after three years,along with an annual company bonus scheme

• Working Monday to Friday with one Saturday per month

• Hybrid working at your line manager’s discretion

• And many more!

Key Requirements

• A genuine 'Team Player', working collaboratively with your colleagues and our customer base

• You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture

• Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'

Key Responsibilities

• This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for

• You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome

• Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

To apply for this position

• You must have the permanent right to work in the UK

Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!