Dutch-Speaking Customer Support Advisor — Hybrid

Concentrix; Belfast City District; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Discount on car and home insurance

Refer a friend incentive

Employee Assist Program

Employee Stock Purchase Plan

Job summary

Concentrix in Belfast is hiring as a Customer Support Advisor for Primark, blending on-site work at Belfast City Centre with the convenience of home working in a hybrid model.

You will engage customers via social media and email, handling inquiries about missing orders, payments, product availability, and order changes or cancellations, while remaining friendly, empathetic, and professional.

Fluency in Dutch and English is required, and the role is full-time with a 40-hour weekly schedule.

Qualifications

• Minimum of 6 months customer service experience (mandatory).
• Fully fluent in Dutch and English (written and spoken).

Responsibilities

• Handle customer inquiries via social media and email.
• Resolve issues such as missing orders, payments, product availability, and order changes or cancellations.
• Maintain friendly, empathetic, and professional communication.

Skills

Customer service experience

Dutch language

English language

Job description

Concentrix in Belfast is hiring as a Customer Support Advisor for Primark, blending on-site work at Belfast City Centre with the convenience of home working in a hybrid model.

You will engage customers via social media and email, handling inquiries about missing orders, payments, product availability, and order changes or cancellations, while remaining friendly, empathetic, and professional.

Fluency in Dutch and English is required, and the role is full-time with a 40-hour weekly schedule.