Italian-Speaking Support Specialist (Hybrid)

Concentrix; Belfast City District; Ibrido; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days holidays

Refer a friend

Employee Assist Program

PUREGYM Discount

ESPP

AXA insurance discount

Descrizione del lavoro

Concentrix is hiring a Customer Support Advisor for its Primark team in Belfast. This full-time, hybrid role involves assisting customers via social media and email, resolving issues from missing orders to payment queries, and handling order modifications with a cheerful, professional approach.

Work is 40 hours per week on a rotational shift between 8am and 12am, Monday to Sunday, with 2 days in the Belfast office and 3 days remote. Benefits include 28 holidays and more.

Competenze

• Minimum of 6 months customer service experience is required.
• Excellent Italian & English verbal and written skills are essential.
• Fully flexible between 8am–12am, Monday to Sunday.

Mansioni

• Handle general inquiries from customers via social media and email.
• Address issues such as missing orders, payment concerns, product availability, and order modifications or cancellations.
• Maintain a friendly, empathetic, and professional demeanor while providing support.

Conoscenze

Italian language

English language

Customer service

Descrizione del lavoro

Concentrix is hiring a Customer Support Advisor for its Primark team in Belfast. This full-time, hybrid role involves assisting customers via social media and email, resolving issues from missing orders to payment queries, and handling order modifications with a cheerful, professional approach.

Work is 40 hours per week on a rotational shift between 8am and 12am, Monday to Sunday, with 2 days in the Belfast office and 3 days remote. Benefits include 28 holidays and more.