Hybrid Estates Helpdesk Administrator (CAFM & Maintenance)

Caretech; Gateshead; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Hybrid working (4 days in office)

Job summary

CareTech Community Services is hiring an Estates Helpdesk Administrator to manage CAFM data, coordinate maintenance tasks and prepare reports for Estates teams. The role requires strong IT skills and the ability to work with contractors and site staff.

The position is full-time with hybrid work and a 12-month FTC, offering a base salary of £26,158.70 and 25 days plus Bank Holidays. Applicants will join a supportive facilities team and report to Regional Facilities Managers.

Qualifications

• Proficient in Word, Excel and Microsoft Office applications.
• Excellent written and numerical accuracy.
• Ability to make decisions with guidance from the Regional Facilities Manager.
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines
• Excellent organisational skills and able to use own initiative
• Analytical and problem solving skills
• Able to work alone or as part of a team

Responsibilities

• Input, process and collate data on the CAFM system and databases.
• Logging maintenance requests and assigning tasks to contractors/maintenance operatives.
• Preparing reports from the CAFM system for Estates and Operational personnel.
• Tracking repairs and overdue works.
• Coordinating maintenance workers via the CAFM system.
• Liaising and communicating with Contractors.
• Liaising and communicating with Site Staff.
• Providing administration support to Regional Facilities Managers.

Skills

Word

Excel

Microsoft Office

Time management

Organisation

Communication

Analytical thinking

Teamwork

Tools

CAFM system

Databases

Job description

CareTech Community Services is hiring an Estates Helpdesk Administrator to manage CAFM data, coordinate maintenance tasks and prepare reports for Estates teams. The role requires strong IT skills and the ability to work with contractors and site staff.

The position is full-time with hybrid work and a 12-month FTC, offering a base salary of £26,158.70 and 25 days plus Bank Holidays. Applicants will join a supportive facilities team and report to Regional Facilities Managers.