Estates Helpdesk Administrator

Caretech; Gateshead; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Hybrid working (4 days in office)

Job summary

CareTech Community Services is hiring an Estates Helpdesk Administrator to manage CAFM data, coordinate maintenance tasks and prepare reports for Estates teams. The role requires strong IT skills and the ability to work with contractors and site staff.

The position is full-time with hybrid work and a 12-month FTC, offering a base salary of £26,158.70 and 25 days plus Bank Holidays. Applicants will join a supportive facilities team and report to Regional Facilities Managers.

Qualifications

• Proficient in Word, Excel and Microsoft Office applications.
• Excellent written and numerical accuracy.
• Ability to make decisions with guidance from the Regional Facilities Manager.
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines
• Excellent organisational skills and able to use own initiative
• Analytical and problem solving skills
• Able to work alone or as part of a team

Responsibilities

• Input, process and collate data on the CAFM system and databases.
• Logging maintenance requests and assigning tasks to contractors/maintenance operatives.
• Preparing reports from the CAFM system for Estates and Operational personnel.
• Tracking repairs and overdue works.
• Coordinating maintenance workers via the CAFM system.
• Liaising and communicating with Contractors.
• Liaising and communicating with Site Staff.
• Providing administration support to Regional Facilities Managers.

Skills

Word

Excel

Microsoft Office

Time management

Organisation

Communication

Analytical thinking

Teamwork

Tools

CAFM system

Databases

Job description

Estates Helpdesk Administrator – QFM Servicing (Estates) - Full time. 12 month FTC

What will you benefit from

Salary: Base salary of £26158.70
Monday to Friday – 8.30am to 4.30pm
Holiday: 25 days holiday plus Bank Holidays
Hybrid 4 days office based

The Role of the Helpdesk Administrator

• Accurately input / process and collate data on the CAFM system and Databases.
• Logging maintenance requests and assigning the tasks to the appropriate Contractor /Maintenance Operative
• Preparing reports from the CAFM system for Estates and Operational personnel
• Tracking repairs and overdue works
• Coordinating maintenance workers via the CAFM system
• Liaising and communicating with Contractors
• Liaising and communicating with Site Staff
• Providing administration support to Regional Facilities Managers.

What you will bring

• To be fully conversant with Word, Excel and other Microsoft office applications
• Excellent written and computer skills including accuracy
• Make decisions based on own knowledge seeking guidance from the Regional Facilities Manager when necessary
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines
• Excellent organisational skills and able to use own initiative Proven track record of working in an office environment
• Analytical and problem solving skills
• Able to work alone or as part of a team

Requirements for an Enhanced DBS and reference checking will be undertaken in line with government regulations and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible due to the nature of these important checks it may extend the processing time. All young people are equally entitled to have their needs met in a fair and balanced way.

Employees are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference.

CareTech Community Services are proud to inform you that they are a Disability Confident Leader.