Estates Administrator (Hybrid) — Housing Services

Confederation of Service Charities; City of Westminster; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Company pension

Private medical insurance (optional)

Healthy annual leave package

Job summary

Haig Housing is seeking an organised Estates Administrator to support high-quality services across its property portfolio. You will report to the Estates Contract Manager and coordinate contracted services, ensuring timely, compliant work and clear communication with residents and teams.

The role emphasizes strong administrative skills, attention to detail, and a proactive approach in a customer-focused environment.

Qualifications

• Strong administrative and organisational capabilities.
• Excellent attention to detail in records and processes.
• Experience working in a customer-focused environment.
• Knowledge of property, housing, estates or asset management is advantageous.

Responsibilities

• Coordinate contracted services such as grounds maintenance, cleaning and tree management.
• Manage enquiries, raise and monitor works orders, and maintain records.
• Coordinate contractors and site visits, monitor service performance.
• Produce reports and support contract administration activities.
• Collaborate with residents, Housing Managers and Property Services teams to resolve issues.

Skills

Administrative skills

Organisational skills

Attention to detail

Customer-facing experience

Job description

Haig Housing is seeking an organised Estates Administrator to support high-quality services across its property portfolio. You will report to the Estates Contract Manager and coordinate contracted services, ensuring timely, compliant work and clear communication with residents and teams.

The role emphasizes strong administrative skills, attention to detail, and a proactive approach in a customer-focused environment.