Estates Helpdesk Administrator

Caretech; Stoke-on-Trent; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work arrangement

25 days holiday + Bank Holidays

Job summary

Cambian Group Plc is seeking an Estates Helpdesk Administrator for QFM Servicing (Estates) on a full-time basis. The role operates in a hybrid environment, with 4 days in the office and standard office hours from 8.30am to 4.30pm, reporting to the Regional Facilities Manager.

The position includes data management, contractor liaison and reporting responsibilities within Estates operations. The successful candidate will have strong Microsoft Office skills, excellent written and numerical

Qualifications

• Proficient with Word, Excel and other Office applications.
• Accurate data input and processing.
• Strong written and verbal communication skills.
• Ability to prioritise workload and meet deadlines.
• Good analytical and problem-solving abilities.

Responsibilities

• Accurately input, process and collate data on the CAFM system and databases.
• Log maintenance requests and assign tasks to Contractors/Maintenance Operatives.
• Prepare reports from the CAFM system for Estates and Operational personnel.
• Track repairs and overdue works.
• Coordinate maintenance workers via the CAFM system and liaise with Contractors and Site Staff.

Skills

Microsoft Office

Data entry

Communication

Time management

Teamwork

Job description

Estates Helpdesk Administrator – QFM Servicing (Estates) - Full time. 12 month FTC

What will you benefit from

• Salary: Base salary of £26158.70
• Monday to Friday – 8.30am to 4.30pm
• Holiday: 25 days holiday plus Bank Holidays
• Hybrid 4 days office based

The Role of the Helpdesk Administrator

• Accurately input / process and collate data on the CAFM system and Databases.
• Logging maintenance requests and assigning the tasks to the appropriate Contractor /Maintenance Operative
• Preparing reports from the CAFM system for Estates and Operational personnel
• Tracking repairs and overdue works
• Coordinating maintenance workers via the CAFM system
• Liaising and communicating with Contractors
• Liaising and communicating with Site Staff
• Providing administration support to Regional Facilities Managers.

What you will bring

• To be fully conversant with Word, Excel and other Microsoft office applications
• Excellent written and computer skills including accuracy
• Make decisions based on own knowledge seeking guidance from the Regional Facilities Manager when necessary
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines
• Excellent organisational skills and able to use own initiative Proven track record of working in an office environment
• Analytical and problem solving skills
• Able to work alone or as part of a team

Requirements for an Enhanced DBS and reference checking will be undertaken in line with government regulations and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible due to the nature of these important checks it may extend the processing time. All young people are equally entitled to have their needs met in a fair and balanced way.

Employees are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference.

CareTech Community Services are proud to inform you that they are a Disability Confident Leader.