Facilities Helpdesk Coordinator (CAFM)

Confidential; Greater London; On-site; GBP 25,000 - 36,000; Full time

Job summary

Confidential is seeking an organized and proactive Helpdesk Administrator to join its busy Facilities Management and Building Maintenance team in a corporate office on Cannon Street.

You will be the first point of contact for maintenance requests, log and allocate work orders, coordinate engineers and subcontractors, and ensure SLAs are met. The role requires strong IT skills with CAFM systems and Microsoft Office, and excellent communication with clients and stakeholders.

Qualifications

• Previous helpdesk or facilities administration experience is essential.
• Experience with CAFM systems is essential.
• Strong organisational and communication skills with ability to prioritise in a busy environment.

Responsibilities

• Logging reactive and planned maintenance jobs
• Coordinating engineers and subcontractors
• Updating CAFM/helpdesk systems accurately
• Monitoring job progress and ensuring SLAs are met
• Liaising with clients, contractors and internal stakeholders
• Producing reports and maintaining maintenance records

Skills

Organisational skills

Communication skills

Prioritisation

Tools

CAFM systems

Microsoft Office

Job description

Confidential is seeking an organized and proactive Helpdesk Administrator to join its busy Facilities Management and Building Maintenance team in a corporate office on Cannon Street.

You will be the first point of contact for maintenance requests, log and allocate work orders, coordinate engineers and subcontractors, and ensure SLAs are met. The role requires strong IT skills with CAFM systems and Microsoft Office, and excellent communication with clients and stakeholders.