Hybrid Energy Support Specialist

Octopus Energy Group; Brighton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

EV salary sacrifice

Cycle-to-work

Share options

Stocked kitchens

Family dinners

Job summary

Octopus Energy Group in Brighton is looking for a customer service advocate who loves real conversations, not scripts. You’ll help customers understand bills, meters and tariffs, and resolve queries end-to-end with care and empathy.

This hybrid, full-time role starts at £26,600 per year. You’ll join a supportive team that values planet-friendly energy, offers flexible WFH days, and a focus on getting the right help the first time.

Qualifications

• Live for great customer service.
• Ask questions and embrace change.
• Have each other’s backs.
• Care about the planet.
• Spot problems and fix them.
• Tackle tough calls head-on.
• Look out for those who need it most.

Responsibilities

• Making energy easy by explaining bills, meters and tariffs.
• Solving problems like a pro for billing, meter issues, and energy conundrums.
• End-to-end service handling queries from start to finish, including complaints.
• Think on your feet with real conversations, not scripts.
• Treat every customer with warmth and care.
• Make a real impact by advising on greener energy choices.

Skills

Customer service

Problem solving

Communication

Empathy

Adaptability

Job description

Octopus Energy Group in Brighton is looking for a customer service advocate who loves real conversations, not scripts. You’ll help customers understand bills, meters and tariffs, and resolve queries end-to-end with care and empathy.

This hybrid, full-time role starts at £26,600 per year. You’ll join a supportive team that values planet-friendly energy, offers flexible WFH days, and a focus on getting the right help the first time.