Energy Customer Advisor - Hybrid, Green Impact

Octopus Energy; Brighton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner

Job summary

Octopus Energy in Brighton is recruiting a Full Time Customer Support Advisor. Based in Central Brighton with hybrid options, you will help customers understand their bills, meters, and tariffs, resolving issues end-to-end with care and clarity.

You’ll speak without scripts, listen actively, and deliver practical solutions that improve customer outcomes while supporting greener energy choices and a fair energy experience.

Qualifications

• Ability to communicate clearly and empathetically with customers.
• Willingness to learn about bills, meters and tariffs and explain them simply.
• Comfort with handling queries end-to-end and adapting to change.

Responsibilities

• Making energy easy by helping customers understand bills, meters and tariffs.
• Solving problems like billing queries or meter issues with speed and accuracy.
• Handling queries from start to finish, including complaints, with the right solution.
• Engaging in real conversations, listening, and delivering practical, clear answers.
• Providing care and empathy to every customer, aiming to make a positive impact.
• Contributing to greener energy choices and helping customers lower bills where possible.

Skills

Customer service mindset

Problem-solving

Adaptability

Team player

Communication

Job description

Octopus Energy in Brighton is recruiting a Full Time Customer Support Advisor. Based in Central Brighton with hybrid options, you will help customers understand their bills, meters, and tariffs, resolving issues end-to-end with care and clarity.

You’ll speak without scripts, listen actively, and deliver practical solutions that improve customer outcomes while supporting greener energy choices and a fair energy experience.