Customer Service Advisor - Energy (Brighton)

Octopus Energy Group; Brighton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

EV salary sacrifice

Cycle-to-work

Share options

Stocked kitchens

Family dinners

Job summary

Octopus Energy Group in Brighton is looking for a customer service advocate who loves real conversations, not scripts. You’ll help customers understand bills, meters and tariffs, and resolve queries end-to-end with care and empathy.

This hybrid, full-time role starts at £26,600 per year. You’ll join a supportive team that values planet-friendly energy, offers flexible WFH days, and a focus on getting the right help the first time.

Qualifications

• Live for great customer service.
• Ask questions and embrace change.
• Have each other’s backs.
• Care about the planet.
• Spot problems and fix them.
• Tackle tough calls head-on.
• Look out for those who need it most.

Responsibilities

• Making energy easy by explaining bills, meters and tariffs.
• Solving problems like a pro for billing, meter issues, and energy conundrums.
• End-to-end service handling queries from start to finish, including complaints.
• Think on your feet with real conversations, not scripts.
• Treat every customer with warmth and care.
• Make a real impact by advising on greener energy choices.

Skills

Customer service

Problem solving

Communication

Empathy

Adaptability

Job description

Want a soul-sucking call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

Your team?

The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.

It’s not always easy—it’s worth it.

We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you'll do...

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are...

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non‑stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you?

• Hybrid working – for those out of training & performing well, you can WFH 2 days.
• EV salary sacrifice – drive electric & save
• Cycle-to-work scheme
• Share options – own a little piece of the pie
• Fully stocked kitchens – snacks = fuel = happiness
• Weekly ‘Family Dinner’ catch-ups

A bit about the role:

Location - Central Brighton

Our need - Immediate starters

Salary - £26,600

Hours - Full Time

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect -

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one‑on‑one interviews. It's designed to give you a taste of the company culture and the type of work involved.