Customer Service Advisor - Energy (Brighton)

Octopus Energy; Brighton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner

Job summary

Octopus Energy in Brighton is recruiting a Full Time Customer Support Advisor. Based in Central Brighton with hybrid options, you will help customers understand their bills, meters, and tariffs, resolving issues end-to-end with care and clarity.

You’ll speak without scripts, listen actively, and deliver practical solutions that improve customer outcomes while supporting greener energy choices and a fair energy experience.

Qualifications

• Ability to communicate clearly and empathetically with customers.
• Willingness to learn about bills, meters and tariffs and explain them simply.
• Comfort with handling queries end-to-end and adapting to change.

Responsibilities

• Making energy easy by helping customers understand bills, meters and tariffs.
• Solving problems like billing queries or meter issues with speed and accuracy.
• Handling queries from start to finish, including complaints, with the right solution.
• Engaging in real conversations, listening, and delivering practical, clear answers.
• Providing care and empathy to every customer, aiming to make a positive impact.
• Contributing to greener energy choices and helping customers lower bills where possible.

Skills

Customer service mindset

Problem-solving

Adaptability

Team player

Communication

Job description

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.

It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast‑paced environment, we’ll have your back every step of the way.

What you’ll do

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End‑to‑end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen.
• Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you

• Hybrid working – for those out of training & performing well, you can WFH 2 days.
• EV salary sacrifice – drive electric & save.
• Cycle‑to‑work scheme.
• Share options – own a little piece of the pie.
• Fully stocked kitchens – snacks = fuel = happiness.
• Weekly ‘Family Dinner’ catch‑ups.

Sound like your kind of place? We want to hear from you.

A bit about the role

Location: Central Brighton

Our need – Immediate starters

Salary – £26,600

Hours – Full Time

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect -

First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre‑set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one‑on‑one interviews. It’s designed to give you a taste of the company culture and the type of work involved.

Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [e-mail] and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at [e-mail]. We’re happy to help!