Energy Customer Advisor - Real Conversations, Real Impact

Octopus Energy; Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work options

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner

Job summary

Location - Central Manchester. Our need - Immediate starters. Salary - £26,600. Hours - Full Time.

Join Octopus Energy, a fast-paced team that values real conversations over scripts. You’ll help customers understand bills, meters and tariffs, solve problems promptly, and finish inquiries end-to-end with care.

Expect hybrid working, supportive recruiters, and a chance to contribute to greener energy while developing your skills through a structured interview process.

Qualifications

• Strong customer-facing communication and problem-solving abilities.
• Comfort with changing processes and embracing new ways of working.

Responsibilities

• Making energy easy by clarifying bills, meters, and tariffs.
• Solving problems like a pro for billing, meter issues, or complex energy questions.
• End-to-end service—handle queries from start to finish, including complaints, with the right help first time.
• Thinking on your feet—no scripts, real conversations, delivering practical solutions.
• Treat every customer with warmth and care, going the extra mile.
• Making a difference by guiding customers toward greener energy choices.

Skills

Customer service

Adaptability

Team player

Empathy

Job description

Location - Central Manchester. Our need - Immediate starters. Salary - £26,600. Hours - Full Time.

Join Octopus Energy, a fast-paced team that values real conversations over scripts. You’ll help customers understand bills, meters and tariffs, solve problems promptly, and finish inquiries end-to-end with care.

Expect hybrid working, supportive recruiters, and a chance to contribute to greener energy while developing your skills through a structured interview process.