Energy Customer Advisor (Hybrid) - Real Impact

Octopus Energy; Coventry; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly ‘Family Dinner’ catch-ups

Job summary

Octopus Energy in Coventry is hiring a full-time customer operations role designed to replace scripts with real conversations. You’ll help customers understand bills, meters and tariffs while delivering end-to-end support with empathy and speed.

The role offers hybrid working, benefits like EV salary sacrifice, cycle-to-work and share options, plus weekly team dinners. Immediate starters encouraged, salary £26,300, and a fast-paced, collaborative environment.

Qualifications

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact

Responsibilities

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact

Job description

Octopus Energy in Coventry is hiring a full-time customer operations role designed to replace scripts with real conversations. You’ll help customers understand bills, meters and tariffs while delivering end-to-end support with empathy and speed.

The role offers hybrid working, benefits like EV salary sacrifice, cycle-to-work and share options, plus weekly team dinners. Immediate starters encouraged, salary £26,300, and a fast-paced, collaborative environment.