Energy Onboarding & Solutions Specialist

Worklane GmbH; Manchester; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Share scheme

Free breakfast

Cycle to work

EV salary sacrifice

Job summary

Octopus Energy Group in Manchester is hiring a customer service professional to make switching easy, explain tariffs, and support customers adopting Low Carbon Technology such as Heat Pumps and Solar. You’ll answer EV installation questions and hand over to specialist teams as needed.

You’ll thrive in a fast-paced, curious environment that rewards growth, autonomy, and a planet-positive mission, with a culture that values warmth and real conversations. Salary is £26,600 with great perks.

Qualifications

• Passionate about delivering great customer service.
• Adaptability and a love for change in a fast-moving environment.
• Curiosity for learning and growth.
• Clear communication and active listening.
• Attention to detail and customer care.
• Genuine care for the planet and climate action.

Responsibilities

• Make switching to Octopus easy and help customers choose tariffs.
• Guide customers on Low Carbon Technology adoption, including Heat Pumps and Solar.
• Answer initial questions for EV chargers and ensure smooth handover to specialists.
• Take ownership of queries and provide fast, effective solutions.
• Treat customers with warmth, honesty, and empathy.
• Engage in continuous learning to improve service quality.

Skills

Customer service

Adaptability

Learning mindset

Communication

Attention to detail

Fast-paced environment

Planet-friendly

Job description

Octopus Energy Group in Manchester is hiring a customer service professional to make switching easy, explain tariffs, and support customers adopting Low Carbon Technology such as Heat Pumps and Solar. You’ll answer EV installation questions and hand over to specialist teams as needed.

You’ll thrive in a fast-paced, curious environment that rewards growth, autonomy, and a planet-positive mission, with a culture that values warmth and real conversations. Salary is £26,600 with great perks.