Hybrid Data Visualization & Customer Support Specialist

-; Leeds; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

A prominent energy company is looking for a Customer Service Specialist in Leeds to deliver excellent customer support and ensure high-quality service. You will resolve customer queries related to Data and Metering Services while providing technical assistance with the Data Visualisation tool. Ideal candidates have strong communication skills, a customer-centric approach, and ideally a good understanding of data services. The position includes hybrid working and an award-winning benefits package.

Benefits

26 days holiday plus bank holidays

Generous pension scheme

Bonus opportunities

Access to 20 flexible benefits

Qualifications

• Good knowledge of Data and Metering Services.
• Strong organisational and time‑keeping skills.
• Ability to work in a diverse team.

Responsibilities

• Communicate with customers courteously and expertly.
• Support customers with technical issues within the Data Visualisation tool.
• Educate customers on best practices for using the energy platform.

Skills

Customer‑centric mindset

Strong communication skills

Ability to interpret complex data

Strong customer management skills

Organisational skills

Interpersonal skills

Job description

A prominent energy company is looking for a Customer Service Specialist in Leeds to deliver excellent customer support and ensure high-quality service. You will resolve customer queries related to Data and Metering Services while providing technical assistance with the Data Visualisation tool. Ideal candidates have strong communication skills, a customer-centric approach, and ideally a good understanding of data services. The position includes hybrid working and an award-winning benefits package.