Customer Service Representative

TSG UK Solutions Ltd; Basildon; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension (Salary Sacrifice)

20 days annual leave + bank holidays

Life Assurance

Overtime available

Job summary

TSG UK Solutions Ltd in Basildon is seeking a Customer Service Representative to join our busy Service Support team. You will be the first point of contact for inbound communications from our clients, respond to calls and emails, and keep customer portals up to date to help coordinate our field-based service teams.

This permanent, hybrid role offers initial training in the office and ongoing development within a supportive, fast-paced team.

Qualifications

• Strong customer service background.
• Good working knowledge of Outlook and Excel.
• Excellent communication and attention to detail.

Responsibilities

• First point of contact for inbound communications from clients; respond to calls and emails, update portals, and coordinate field-based service teams.
• Support co-workers and wider team to ensure smooth operations in a fast-paced environment.
• Participate in hybrid work pattern with initial training office-based.

Skills

Customer service experience

Outlook

Excel

Communication skills

Tools

Outlook

Excel

Job description

Location: Hybrid / Basildon, UK
job type: Permanent / Full-time
Sector and subsector: Client Services | Customer Experience
AnnualFixed salary:£ 27976.00
Salary details: Overtime available - see Comp and Benefits

We are looking for a supportive and experienced Customer Service Representative to join our busy Service Support team.

An integral part of the TSG UK business, you will be the first point of contact for inbound communications from our clients; responding to calls and emails, updating a variety of customer portals and ensuring co-workers are kept up to date to ensure the smooth and efficient coordination of our field based service teams.

This is a permanent, staff position open to applicants based in or around the Basildon area, and we are pleased to offer the flexibility of hybrid working once your initial training is complete.

About you: Along with your strong customer service background you have a good working knowledge of Outlook and Excel and take pride in your communication skills, professional telephone manner and attention to detail. You enjoy being part of a dynamic, close-knit team and are happy to support co-workers and the wider team when needed, demonstrating a positive, flexible approach. If you are dependable, enjoy a fast pace and take pride in delivering an excellent level of service, we’d love to hear from you!

Working Pattern:

• Flexible Hybrid*
• *Initial training will be office based*

Compensation:

• *Supplementary earnings (Overtime) available for a one in five weekend rota (worked from home), paid at time and a half Saturday, double time Sunday.
• Pension (Salary Sacrifice)
• 20 days annual leave, plus bank holidays
• Life Assurance

At TSG UK we fully support and encourage your professional development and offer succession planning for our teams across the UK, typical career paths for this role include progression to Resource Planner, Area Controller, and Account Management opportunities.

Diversity, Equity, and Inclusion; our commitment to DEI:As an equal opportunity employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us.