Hybrid Customer Service & Growth Specialist

Rose & Young Recruitment Ltd; United Kingdom; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Rose & Young Recruitment Ltd in the United Kingdom is seeking a motivated Customer Service Representative to support existing accounts, process orders, and nurture new leads.

You will work alongside field-based teams to ensure customer retention, satisfaction, and growth, coordinating with sales, supply chain, and credit control as needed. This hybrid role offers Mon-Thu in-office work with Fridays from home.

Qualifications

• Motivated and customer-focused individual with a can-do attitude.
• Ability to handle orders accurately and respond to inquiries promptly.
• Comfort working with multiple teams to ensure customer satisfaction.

Responsibilities

• Customer account management and nurturing existing accounts.
• Process incoming orders accurately and release to warehouse promptly.
• Respond to customer correspondence on the day of receipt.
• Answer calls in a timely and professional manner.
• Make outbound product sales and service calls as directed.
• Achieve area KPI targets and strengthen customer relationships.
• Keep customer information and contact details up to date.
• Collaborate with field sales, supply chain, and credit control teams.

Skills

Customer service

Order processing

Cross-functional communication

Sales support

Job description

Rose & Young Recruitment Ltd in the United Kingdom is seeking a motivated Customer Service Representative to support existing accounts, process orders, and nurture new leads.

You will work alongside field-based teams to ensure customer retention, satisfaction, and growth, coordinating with sales, supply chain, and credit control as needed. This hybrid role offers Mon-Thu in-office work with Fridays from home.