Hybrid Customer Service Advisor | Growth & Support

HGS; Warrington; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Fortnightly pay

Overtime opportunities

Wage Stream access

Wellness support

Hybrid/Remote options

28 days holiday

Career development

Employee referrals

Job summary

HGS in the UK is hiring a Customer Service Advisor to provide essential support to individuals and businesses. You will handle enquiries via phone, email and webchat, delivering accurate information and a consistently positive experience.

This hybrid, full-time role includes comprehensive training, ongoing development, and a focus on work-life balance as you support our DBS campaign across our UK contracts.

Qualifications

• Excellent communication skills with customers
• Empathetic and professional in high-stress situations
• Able to adapt to a fast-paced environment
• Resilient in handling challenging conversations
• Ability to build trust and deliver a positive experience

Responsibilities

• Handle enquiries via phone, email and webchat, delivering clear, accurate information
• Provide a consistently positive customer experience as the first point of contact
• Support DBS campaign across UK contracts
• Maintain professionalism and accuracy in interactions

Skills

Clear communication

Empathy

Adaptability

Resilience

Trust-building

Job description

HGS in the UK is hiring a Customer Service Advisor to provide essential support to individuals and businesses. You will handle enquiries via phone, email and webchat, delivering accurate information and a consistently positive experience.

This hybrid, full-time role includes comprehensive training, ongoing development, and a focus on work-life balance as you support our DBS campaign across our UK contracts.