Customer Service Representative

TSG; Basildon; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension (Salary Sacrifice)

Healthcare Scheme

20 days annual leave

Life Assurance

Company discount scheme

Job summary

TSG UK is seeking a Customer Service Representative to join the busy Service Support team in Basildon. You will handle inbound calls and emails, update client portals, and keep colleagues informed to coordinate field-based service teams. The role offers hybrid working after training.

You should bring a solid customer service background and be proficient with Outlook and Excel, with strong communication and a professional telephone manner. A proactive and flexible approach is valued.

Qualifications

• Strong customer service background.
• Good working knowledge of Outlook and Excel.
• Excellent communication skills and professional telephone manner.

Responsibilities

• Be the first point of contact for inbound calls and emails from clients.
• Update a variety of customer portals and keep colleagues informed to coordinate field-based service teams.
• Support a fast-paced service operation with accurate information and timely responses.

Skills

Customer service

Communication

Telephone manner

Attention to detail

Tools

Outlook

Excel

Job description

We are looking for a supportive and experienced Customer Service Representative to join our busy Service Support team.

An integral part of the TSG UK business, you will be the first point of contact for inbound communications from our clients; responding to calls and emails, updating a variety of customer portals and ensuring co-workers are kept up to date to ensure the smooth and efficient coordination of our field based service teams.

This is a permanent, staff position open to applicants based in or around the Basildonarea, and we are pleased to offer the flexibility of hybrid working once your initial training is complete.

About you:

Along with your strong customer service background you have a good working knowledge of Outlook and Excel and take pride in your communication skills, professional telephone manner and attention to detail. You enjoy being part of a dynamic, close-knit team and are happy to support co-workers and the wider team when needed, demonstrating a positive, flexible approach. If you are dependable, enjoy a fast pace and take pride in delivering an excellent level of service, we'd love to hear from you!

Working Pattern:

• Flexible Hybrid*
• *Initial training will be office based*

Compensation & Benefits

Compensation:

• Salary: £27,976 Basic plus Overtime*
• *Supplementary earnings (Overtime) available for a one in five weekend rota (worked from home), paid at time and a half Saturday, double time Sunday.

Benefits:

• Pension (Salary Sacrifice)
• Healthcare Scheme
• 20 days annual leave, plus bank holidays
• Life Assurance
• Company discount scheme

At TSG UK we fully support and encourage your professional development and offer succession planning for our teams across the UK, typical career paths for this role include progression to Resource Planner, Area Controller, and Account Management opportunities.

Diversity, Equity, and Inclusion; our commitment to DEI:

As an equal opportunity employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us.