Hybrid Customer Experience Advisor

TSG UK Solutions Ltd; Basildon; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension (Salary Sacrifice)

20 days annual leave + bank holidays

Life Assurance

Overtime available

Job summary

TSG UK Solutions Ltd in Basildon is seeking a Customer Service Representative to join our busy Service Support team. You will be the first point of contact for inbound communications from our clients, respond to calls and emails, and keep customer portals up to date to help coordinate our field-based service teams.

This permanent, hybrid role offers initial training in the office and ongoing development within a supportive, fast-paced team.

Qualifications

• Strong customer service background.
• Good working knowledge of Outlook and Excel.
• Excellent communication and attention to detail.

Responsibilities

• First point of contact for inbound communications from clients; respond to calls and emails, update portals, and coordinate field-based service teams.
• Support co-workers and wider team to ensure smooth operations in a fast-paced environment.
• Participate in hybrid work pattern with initial training office-based.

Skills

Customer service experience

Outlook

Excel

Communication skills

Tools

Outlook

Excel

Job description

TSG UK Solutions Ltd in Basildon is seeking a Customer Service Representative to join our busy Service Support team. You will be the first point of contact for inbound communications from our clients, respond to calls and emails, and keep customer portals up to date to help coordinate our field-based service teams.

This permanent, hybrid role offers initial training in the office and ongoing development within a supportive, fast-paced team.