Customer Success & Support Specialist (Hybrid)

Institute of Grocery Distribution; Watford; Híbrido; GBP 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Bonus scheme

Buy/sell annual leave

Medical insurance

Descripción de la vacante

IGD in Watford operates a hybrid model with home and office work. As a Customer Support Executive, you will assist customers with inquiries, resolve issues, process sales orders, and manage subscriptions.

You will maintain accurate CRM records, collaborate with client success, insights and marketing teams, and ensure a seamless, high‑quality customer experience. This role rewards accuracy, empathy, and proactive problem solving to build loyalty and support the company’s growth.

Formación

• Previous customer service or order processing experience.
• Experience with CRM software or customer management tools.
• Strong written and verbal communication.
• Ability to work in a fast-paced environment with multiple priorities.

Responsabilidades

• Respond to customer inquiries via phone and email.
• Process orders accurately and efficiently.
• Manage subscriptions and onboarding of new users.
• Maintain and update CRM with accurate customer info.
• Resolve complaints and maintain customer loyalty.
• Collaborate with client success, insights and marketing teams.
• Manage a select group of accounts.
• Follow up to ensure issues are resolved.
• Provide feedback for process improvements.

Conocimientos

Customer service

Sales order processing

Subscription management

CRM software

Communication skills

Microsoft Office

Educación

Bachelor's degree preferred

Herramientas

CRM systems

Microsoft Excel

Descripción del empleo

IGD in Watford operates a hybrid model with home and office work. As a Customer Support Executive, you will assist customers with inquiries, resolve issues, process sales orders, and manage subscriptions.

You will maintain accurate CRM records, collaborate with client success, insights and marketing teams, and ensure a seamless, high‑quality customer experience. This role rewards accuracy, empathy, and proactive problem solving to build loyalty and support the company’s growth.