Hybrid Customer Support Specialist

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Holiday buy/sell option

Wellbeing days and volunteering days

Pension scheme up to 12%

Life cover 4x salary

Private medical & dental

Job summary

Sovereign Network Group in Newbury is seeking a Customer Support Advisor to join our Customer Management Centre. You will provide administrative responses to customer queries and resolve issues promptly, working with colleagues across the business.

This full-time, hybrid role requires strong administration, excellent customer service, good computer skills across multiple systems, and the ability to turn problems into solutions while showing empathy and clear communication.

Qualifications

• Strong administration skills
• Great customer service and the ability to actively listen
• Good computer skills as we use multiple systems
• The ability to turn a problem into a solution
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business

Responsibilities

• Provide administrative responses to customer queries in the Customer Management Centre
• Resolve customer issues in a timely and efficient way
• Collaborate with colleagues across the business to deliver outcomes for customers
• Manage multiple tasks in a busy and varied role

Skills

Administration

Customer service

Computer skills

Problem solving

Empathy

Communication

Job description

Sovereign Network Group in Newbury is seeking a Customer Support Advisor to join our Customer Management Centre. You will provide administrative responses to customer queries and resolve issues promptly, working with colleagues across the business.

This full-time, hybrid role requires strong administration, excellent customer service, good computer skills across multiple systems, and the ability to turn problems into solutions while showing empathy and clear communication.