Hybrid Remote Complaint Resolution Specialist

Career Choices Dewis Gyrfa Ltd; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible Working

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work

Job summary

Pinnacle Group is seeking a Customer Solutions Advisor to support service families across the UK, handling complaints and ensuring a professional, transparent process. You will acknowledge new cases, keep meticulous records, and communicate clearly with customers and the assigned manager throughout the journey.

The role requires experience in customer service or complaints, strong written skills, attention to detail, and proficient use of MS Office.

Qualifications

• Experience within a customer service and/or complaint handling environment.
• Excellent written communication skills.
• Strong attention to detail and the ability to maintain accurate records.
• Proficiency in Microsoft Office applications.

Responsibilities

• Acknowledge all new complaints in a timely and professional manner.
• Provide complainants with the contact details of their assigned Customer Solutions Manager.
• Produce accurate, clear, and professional complaint closure letters.
• Maintain accurate and detailed records of complaints, correspondence, and actions within the CRM system.
• Ensure all complaint documentation is completed and stored in accordance with company policies and regulatory requirements.
• Build and maintain positive working relationships with internal and external stakeholders.
• Monitor complaint records to ensure information is accurate and audit-ready.
• Ensure confidentiality and data protection requirements are adhered to.

Skills

Customer service experience

Complaint handling

Excellent written communication

Attention to detail

MS Office proficiency

Job description

Pinnacle Group is seeking a Customer Solutions Advisor to support service families across the UK, handling complaints and ensuring a professional, transparent process. You will acknowledge new cases, keep meticulous records, and communicate clearly with customers and the assigned manager throughout the journey.

The role requires experience in customer service or complaints, strong written skills, attention to detail, and proficient use of MS Office.