Customer Support Advisor

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Holiday buy/sell option

Wellbeing days and volunteering days

Pension scheme up to 12%

Life cover 4x salary

Private medical & dental

Job summary

Sovereign Network Group in Newbury is seeking a Customer Support Advisor to join our Customer Management Centre. You will provide administrative responses to customer queries and resolve issues promptly, working with colleagues across the business.

This full-time, hybrid role requires strong administration, excellent customer service, good computer skills across multiple systems, and the ability to turn problems into solutions while showing empathy and clear communication.

Qualifications

• Strong administration skills
• Great customer service and the ability to actively listen
• Good computer skills as we use multiple systems
• The ability to turn a problem into a solution
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business

Responsibilities

• Provide administrative responses to customer queries in the Customer Management Centre
• Resolve customer issues in a timely and efficient way
• Collaborate with colleagues across the business to deliver outcomes for customers
• Manage multiple tasks in a busy and varied role

Skills

Administration

Customer service

Computer skills

Problem solving

Empathy

Communication

Job description

Salary:

£26,000.00 - £28,000.00 Per year

We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a full time, permanent term role with a mix of home and office working.

The Role:

As a Customer Support Advisor in our Customer Management Centre you’ll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

This is a varied and busy role where you will be delivering the best possible outcome for our customers.

What we are looking for:

• Strong administration skills

• Great customer service and the ability to actively listen

• We need you to have good computer skills as we use multiple systems

• The ability to turn a problem in to a solution

• Empathy and a passion for helping people

• The ability to connect and communicate with colleagues across the business

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% and Life cover at 4x salary

• Enhanced maternity/paternity/adoption pay

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.