Customer Support Advisor

Sovereign Network Group; Newbury; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement: 25 days + bank

Buy/sell holiday

Wellbeing days

Pension 12%

Life cover 4x salary

Private medical insurance

Gym discounts

24/7 virtual GP

Job summary

Sovereign Network Group in Newbury is seeking a Customer Support Advisor to handle customer queries with clear, courteous responses and timely resolutions. This full-time role offers a hybrid mix of home and office working.

The position pays £26,000–£28,000 per year and includes a generous benefits package, with holiday allowance and flexible options.

Qualifications

• Strong administration skills.
• Great customer service and the ability to actively listen.
• Good computer skills as we use multiple systems.
• The ability to turn a problem into a solution.
• Empathy and a passion for helping people.
• The ability to connect and communicate with colleagues across the business.

Responsibilities

• Provide administrative responses to customer queries.
• Resolve queries in a timely and efficient way.
• Collaborate with colleagues across the business.
• Deliver the best possible outcome for our customers.

Skills

Strong administration skills

Customer service

Computer skills

Problem solving

Empathy

Communication across teams

Job description

Salary: £26,000.00 - £28,000.00 Per year

We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a full time, permanent term role with a mix of home and office working.

The Role

As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business. This is a varied and busy role where you will be delivering the best possible outcome for our customers.

What we are looking for

• Strong administration skills
• Great customer service and the ability to actively listen
• We need you to have good computer skills as we use multiple systems
• The ability to turn a problem in to a solution
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business

If this sounds like the right opportunity for you, we'd love to hear from you.

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.