Customer Services Administrator - Hybrid Impactful Support

NOCN; King's Lynn; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

35-hour working week

Pension scheme

Wellbeing support

Training and development opportunities

Free parking at both offices

Life assurance

Dress down Fridays

Job summary

NOCN Group is a UK-based charity delivering future-fit skills solutions. We seek a Customer Services Administrator to join the AO Customer Services team, reporting to the Team Leader and supporting learners, centres and employers with accurate information and timely responses.

The role emphasizes high-quality service, CRM usage and collaboration across teams, with a 35-hour week and hybrid working. Applicants should be friendly, organised and detail-oriented, with experience in Microsoft Office

Qualifications

• Experience in customer service and administration.
• Strong attention to detail with proactive approach.
• Ability to manage a varied workload while maintaining high standards.

Responsibilities

• Provide excellent customer service by phone and email.
• Respond to queries from learners, centres and employers.
• Provide accurate advice on qualifications, policies and procedures.
• Process customer information and payments accurately within SLAs.
• Maintain accurate customer records and update CRM systems.
• Take ownership of enquiries and resolve queries wherever possible.
• Handle complaints and escalate issues when required.
• Work collaboratively with internal teams to support customers and improve service delivery.
• Contribute to team meetings and continuous improvement.
• Ensure all work meets required quality and service standards.

Skills

Customer service

Communication

Administration

Microsoft Office

CRM experience

Attention to detail

Teamwork

CRM software

MS Office

Tools

CRM software

MS Office

Job description

NOCN Group is a UK-based charity delivering future-fit skills solutions. We seek a Customer Services Administrator to join the AO Customer Services team, reporting to the Team Leader and supporting learners, centres and employers with accurate information and timely responses.

The role emphasizes high-quality service, CRM usage and collaboration across teams, with a 35-hour week and hybrid working. Applicants should be friendly, organised and detail-oriented, with experience in Microsoft Office