Hybrid Customer Support Advisor – Service Excellence

SNG (Sovereign Network Group); Netherhay; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Buy or sell holiday

Wellbeing days and volunteering days

Pension up to 12% and life cover 4x

Private medical insurance

Dental insurance

Critical illness cover

Gym membership

24/7 virtual GP

Job summary

Sovereign Network Group (SNG) in Newbury is looking for a Customer Support Advisor. This full‑time, permanent role offers a mix of home and office working and a salary of £26,000–£28,000 per year.

You will handle administrative responses to customers and strive to resolve queries promptly and efficiently with input from colleagues across the business. The ideal candidate will have strong administration and customer service skills, good computer literacy across multiple systems, and an

Qualifications

• Strong administration skills.
• Great customer service and the ability to actively listen.
• Good computer skills as we use multiple systems.
• Ability to turn a problem into a solution.
• Empathy and a passion for helping people.
• Ability to connect and communicate with colleagues across the business.

Responsibilities

• Provide administrative responses to customer queries.
• Resolve queries in a timely and efficient way.
• Collaborate with colleagues across the business.
• Deliver the best possible outcome for customers.

Skills

Customer service

Administration

Active listening

Problem solving

Communication

Empathy

Computer skills

Tools

CRM software

Multiple systems

Microsoft Office

Job description

Sovereign Network Group (SNG) in Newbury is looking for a Customer Support Advisor. This full‑time, permanent role offers a mix of home and office working and a salary of £26,000–£28,000 per year.

You will handle administrative responses to customers and strive to resolve queries promptly and efficiently with input from colleagues across the business. The ideal candidate will have strong administration and customer service skills, good computer literacy across multiple systems, and an