Hybrid Customer Support Officer | Service & Admin

Berry Recruitment; Oxford; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is hiring a Customer Support Officer in Oxford. The role involves responding to customer queries, processing various orders, and conducting reconciliations. Ideal candidates will have excellent customer service skills, proficiency in Microsoft Office, and the ability to multitask effectively. The position offers a hybrid working arrangement with full-time hours, and part-time is negotiable for the right candidate.

Qualifications

• Previous experience delivering high levels of customer service.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office and order processing software.
• Ability to work well under pressure and multitask.
• Strong commitment to the aims of the organisation.

Responsibilities

• Respond to customer queries via telephone, letter, and email.
• Process orders and handle donations received by all forms.
• Conduct sales ledger reconciliations and manage office stock levels.
• Assist in processing renewals and distribute post.

Skills

Customer service

Communication

Microsoft Office

Multi-tasking

Numeracy

Job description

A leading recruitment agency is hiring a Customer Support Officer in Oxford. The role involves responding to customer queries, processing various orders, and conducting reconciliations. Ideal candidates will have excellent customer service skills, proficiency in Microsoft Office, and the ability to multitask effectively. The position offers a hybrid working arrangement with full-time hours, and part-time is negotiable for the right candidate.