Hybrid Customer Support Advocate (Debt Solutions)

Intrum Justitia; Reigate; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Base salary £28,163.20 + OTE £32,387.,

Job summary

Intrum in Reigate is hiring Customer Support Representatives to help customers facing financial difficulty with clarity and empathy. You will tailor repayment options, answer calls, and manage accounts across loans and cards, while upholding Consumer Duty regulations and delivering fair outcomes.

This hybrid role starts with a full induction period in the office, followed by a mix of home and office work. You will join a supportive team with ongoing training and progression opportunities.

Qualifications

• Experience in customer service or call centre environments.
• Excellent communication skills and empathy.
• Ability to use different systems and reflect conversations accurately.

Responsibilities

• Speak with customers experiencing financial difficulty to provide tailored repayment solutions.
• Make and answer calls to manage customer accounts across products.
• Deliver personalised, transparent service and ensure regulatory compliance under Consumer Duty.
• Support with AI-assisted tools to provide relevant guidance during conversations.

Skills

Customer service

Communication skills

Empathy

Numeracy

English literacy

Systems proficiency

Job description

Intrum in Reigate is hiring Customer Support Representatives to help customers facing financial difficulty with clarity and empathy. You will tailor repayment options, answer calls, and manage accounts across loans and cards, while upholding Consumer Duty regulations and delivering fair outcomes.

This hybrid role starts with a full induction period in the office, followed by a mix of home and office work. You will join a supportive team with ongoing training and progression opportunities.