Hybrid Customer Care & Debt Solutions Specialist

Lantern; Leeds; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus

25 days holiday (plus bank holidays)

Job summary

Lantern is hiring a Customer Service Representative in a hybrid role (2–3 days in the Leeds office). You will assist customers with realistic repayment plans for outstanding balances, using active listening and clear communication to find sustainable solutions.

Join a fast-paced team focused on empathy and excellent service, with a monthly bonus, and a 4-week rotation pattern that blends office and home working to support work-life balance.

Qualifications

• Excellent communication and active listening abilities.
• Empathy and resilience in fast-paced environments.
• Ability to build rapport and manage sensitive conversations.

Responsibilities

• Communicate with customers and third parties to understand individual circumstances
• Use effective questioning and listening to identify solutions
• Negotiate affordable and sustainable repayment plans
• Manage inbound and outbound communications
• Maintain accurate records of all interactions
• Support vulnerable customers with empathy
• Handle complaints and disputes professionally
• Collaborate with the team and share best practices
• Work towards individual and team KPIs

Skills

Communication skills

Interpersonal skills

Resilience

Customer-focused

Negotiation skills

Attention to detail

Team player

Job description

Lantern is hiring a Customer Service Representative in a hybrid role (2–3 days in the Leeds office). You will assist customers with realistic repayment plans for outstanding balances, using active listening and clear communication to find sustainable solutions.

Join a fast-paced team focused on empathy and excellent service, with a monthly bonus, and a 4-week rotation pattern that blends office and home working to support work-life balance.