Debt Solutions Advisor — Hybrid Customer Support

MCM Midland Credit Management, Inc.; Worthing; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Five-week training program

Annual salary review

Health and wellbeing initiatives

Employee Assistance Programme

Job summary

Mortimer Clarke Solicitors is hiring a Customer Service Agent in Worthing to handle inbound and outbound calls, delivering empathetic and professional support. You will tailor repayment plans to help customers regain financial stability and navigate challenging circumstances.

The role includes a comprehensive five-week training programme, hybrid working after training, and a monthly bonus potential in line with performance.

Qualifications

• Experience communicating with customers or service users in any environment.
• Comfortable speaking with people by telephone and building rapport.
• Ability to handle sensitive conversations professionally and respectfully.
• Strong listening, problem-solving, and communication skills.
• Able to work in a structured and fast-paced environment.
• Balance customer needs with quality and performance expectations.
• Enjoy helping people and finding practical solutions.

Responsibilities

• Manage inbound and outbound customer calls.
• Deliver a high standard of customer service over the telephone.
• Discuss sensitive subjects with professionalism, empathy, and respect.
• Support customers with varying needs and circumstances.
• Tailoring affordable repayment plans to manage debts and support financial recovery.
• Meet quality standards and performance objectives.
• Build positive customer relationships through active listening and communication.
• Help customers navigate their circumstances and work towards greater financial stability.

Skills

Customer service

Telephone communication

Active listening

Problem solving

Empathy

Rapport building

Structured work style

Job description

Mortimer Clarke Solicitors is hiring a Customer Service Agent in Worthing to handle inbound and outbound calls, delivering empathetic and professional support. You will tailor repayment plans to help customers regain financial stability and navigate challenging circumstances.

The role includes a comprehensive five-week training programme, hybrid working after training, and a monthly bonus potential in line with performance.