Empathetic Customer Support Advisor — Hybrid

Intrum Justitia; Reigate and Banstead; Híbrido; GBP 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work pattern

33 days holiday including bank

Private medical insurance

Pension scheme

Birthday day off

Gadget schemes

Wellbeing discounts

Resumo da oferta

Intrum in the United Kingdom seeks a Customer Support Representative to assist customers in financial difficulty. You will provide tailored repayment options, handle calls, and manage varied accounts while ensuring compliant, fair outcomes.

The role uses AI-assisted guidance to deliver excellent service during scheduled shifts in a hybrid office in Reigate. The ideal candidate has solid customer service experience, strong communication, empathy, and numeracy.

Qualificações

• Customer service experience required.
• Strong communication skills essential.
• Ability to handle sensitive conversations with composure.
• Good numeracy and English literacy to explain financial products.

Responsabilidades

• Speak with customers in financial difficulty and offer tailored solutions, e.g., affordable repayment plans.
• Make and take calls, manage diverse accounts (car finance, bank accounts, credit cards, loans, mortgages).
• Provide personalised, transparent service and tailored solutions to reduce debt.
• Ensure compliance with Consumer Duty regulations and deliver fair outcomes.
• Work with AI-assisted tools to access relevant guidance during interactions.

Conhecimentos

Customer service

Communication

Empathy

Numeracy

CRM software

Ferramentas

CRM software

Descrição da oferta de emprego

Intrum in the United Kingdom seeks a Customer Support Representative to assist customers in financial difficulty. You will provide tailored repayment options, handle calls, and manage varied accounts while ensuring compliant, fair outcomes.

The role uses AI-assisted guidance to deliver excellent service during scheduled shifts in a hybrid office in Reigate. The ideal candidate has solid customer service experience, strong communication, empathy, and numeracy.