Hybrid Customer Account & Debt-Resolution Manager

Sol Recruitment Ltd; Stratford-upon-Avon; Híbrido; GBP 24 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Professional development

Impactful role

Resumo da oferta

Sol Recruitment Ltd in Stratford-upon-Avon is recruiting for a Customer Account Manager/Debt Resolution Officer. You will manage customer accounts referred by clients, engaging with customers in arrears to find affordable repayment solutions and maintain accurate records.

You will handle calls, negotiate payment arrangements, and provide support to field agents, ensuring compliant, timely resolutions. Strong communication, attention to detail, and IT skills are essential; prior debt recovery

Qualificações

• Outstanding interpersonal and communication skills (both written and verbal).
• Confidence in handling challenging conversations with professionalism and empathy.
• Previous experience in debt negotiation, collections, or customer service is desirable but not essential.
• Strong IT and accurate keyboard skills.
• Attention to detail and the ability to spot and rectify errors efficiently.

Responsabilidades

• Handle inbound and outbound calls to discuss and resolve customer accounts.
• Negotiate payment arrangements that suit customer needs and comply with company processes.
• Offer excellent customer service while collecting payments and setting up payment plans.
• Address metering issues, occupancy updates, dispute registrations, and highlight household vulnerabilities.
• Liaise with Field Representatives and Clients to ensure accurate and efficient account management.
• Maintain clear and professional account records on company and client systems.
• Identify and record any safety concerns or vulnerabilities encountered.
• Provide support and guidance to field agents during customer visits.
• Ensure adherence to industry regulations and company quality standards.

Conhecimentos

Interpersonal skills

Communication skills

Verbal & written

Debt negotiation

Collections

Customer service

IT skills

Attention to detail

Workload management

Utilities industry experience

Ferramentas

IT systems

Descrição da oferta de emprego

Sol Recruitment Ltd in Stratford-upon-Avon is recruiting for a Customer Account Manager/Debt Resolution Officer. You will manage customer accounts referred by clients, engaging with customers in arrears to find affordable repayment solutions and maintain accurate records.

You will handle calls, negotiate payment arrangements, and provide support to field agents, ensuring compliant, timely resolutions. Strong communication, attention to detail, and IT skills are essential; prior debt recovery