Hybrid Customer Services Advisor — Training & Benefits

Solicitors Regulation Authority; West Midlands; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Supportive training

25 days annual leave

Personal wellbeing contributions

Employee discount vouchers

Pension contributions

Life Assurance cover

Job summary

A regulatory authority for solicitors is hiring Customer Services Advisers for its Birmingham Contact Centre on a permanent, full-time basis. The role involves answering calls, responding to customer queries, and providing supportive training. Successful candidates will possess strong customer service skills and the ability to adapt in a fast-paced environment. They offer a comprehensive benefits package including annual leave, health contributions, and a pension plan. Applications close on January 18, 2025.

Qualifications

• Experience of working in a customer service environment.
• Ability to communicate with a range of customers and tailoring your approach to their needs.
• Passionate about customer service, demonstrating empathy and always seeking ways to improve the customer experience.
• Thrive in a pressured and fast-paced environment.
• Able to navigate through multiple IT systems while maintaining accurate information.

Responsibilities

• Take up to 40 inbound calls and make occasional outbound calls.
• Respond to emails and letters.
• Assist customers and answer their queries.

Skills

Customer service experience

Effective communication

Empathy in customer interactions

Adaptability in fast-paced environments

IT navigation skills

Job description

A regulatory authority for solicitors is hiring Customer Services Advisers for its Birmingham Contact Centre on a permanent, full-time basis. The role involves answering calls, responding to customer queries, and providing supportive training. Successful candidates will possess strong customer service skills and the ability to adapt in a fast-paced environment. They offer a comprehensive benefits package including annual leave, health contributions, and a pension plan. Applications close on January 18, 2025.