Hybrid Customer Services Advisor – Service & Improvement

First Central Insurance Management Ltd; Haywards Heath; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

1st Central in Haywards Heath is hiring three Customer Services Advisors to join our academy starting on the 16th November 2026 based in Haywards Heath, West Sussex. You will deliver excellent customer service by phone, email and webchat while owning, improving and shaping our customer journey.

Six months of office-based training, then hybrid begins with 3 days at home and 2 days in the office (Tues & Weds). If you prefer more time in the office, that's fine too.

Qualifications

• Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
• Proven customer service experience.
• Good communication skills, both verbal and written.

Responsibilities

• Deliver a variety of customer service activities by phone, email and webchat.
• Support and improve the customer journey through SOP reviews and continuous improvement.
• Meet agreed service and performance standards and manage caseload.
• Participate in testing and implementation of new initiatives and processes.
• Assist with onboarding of new products and services.

Skills

Problem Solving

Organisation & Time Mgmt

Teamwork

Communication

Tools

MS Excel

MS Word

Job description

1st Central in Haywards Heath is hiring three Customer Services Advisors to join our academy starting on the 16th November 2026 based in Haywards Heath, West Sussex. You will deliver excellent customer service by phone, email and webchat while owning, improving and shaping our customer journey.

Six months of office-based training, then hybrid begins with 3 days at home and 2 days in the office (Tues & Weds). If you prefer more time in the office, that's fine too.