Hybrid Inbound Customer Advisor — Training Provided

Aon plc; Sheffield; Hybride; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Aon plc in Sheffield is seeking Customer Service Advisors to handle inbound pension-related inquiries. The role offers a hybrid working pattern with approximately 50% office presence.

No prior pensions or contact centre experience is required as full, structured training will be provided to support your success. This is a collaborative environment focused on delivering excellent customer service.

Qualifications

• Experience in a customer service focused role with direct customer contact.
• Active listening and strong communication skills.
• Proactive approach to resolve queries efficiently and effectively.
• Excellent attention to detail and commitment to quality.
• Good understanding of Microsoft applications.

Responsabilités

• Handle inbound customer queries via telephone and written channels.
• Provide accurate information from customer databases and knowledge bases.
• Process updates to personal information with high accuracy.
• Prepare and send written pension information to members.
• Guide customers through documentation and forms with clarity.
• Set clear expectations and explain processes in a supportive manner.
• Work on-site weekly as part of our hybrid model for coaching and team support.

Connaissances

Customer service

Active listening

Communication skills

Proactive problem solving

Attention to detail

Microsoft Office

Outils

Microsoft Office

Description du poste

Aon plc in Sheffield is seeking Customer Service Advisors to handle inbound pension-related inquiries. The role offers a hybrid working pattern with approximately 50% office presence.

No prior pensions or contact centre experience is required as full, structured training will be provided to support your success. This is a collaborative environment focused on delivering excellent customer service.