Customer Service Advisor — Multi‑System Support

WMJobs; Dudley; On-site; GBP 26,403 - 28,142; Full time

Job summary

A local government authority in Dudley is seeking a Customer Service Advisor to deliver contact centre services, providing information and guidance on council services. Ideal candidates should have excellent numerical and communication skills, along with strong IT literacy. This full-time role requires flexibility and a commitment to high standards of customer service. Responsibilities include interviewing customers, solving issues, and adapting to changing needs. The competitive salary ranges from £26,403 to £28,142.

Qualifications

• Ability to operate multi-system environments with strong IT literacy.
• Enthusiasm for providing high standards of customer service to a diverse community.

Responsibilities

• Interview customers to determine eligibility and establish needs.
• Clarify details and research issues to provide accurate solutions.
• Calculate benefit entitlements and make complex payment arrangements.
• Take payments and raise service requests.
• Learn and keep up to date with legislation and policies.
• Adapt to change and respond to business needs.

Skills

Excellent numerical and communication skills

Confidence and ability to switch between tasks

Strong IT literacy

Calm and accurate under pressure

Enthusiastic about customer service

Flexibility and willingness to learn

Job description

A local government authority in Dudley is seeking a Customer Service Advisor to deliver contact centre services, providing information and guidance on council services. Ideal candidates should have excellent numerical and communication skills, along with strong IT literacy. This full-time role requires flexibility and a commitment to high standards of customer service. Responsibilities include interviewing customers, solving issues, and adapting to changing needs. The competitive salary ranges from £26,403 to £28,142.