Customer Experience Advisor — Hybrid (6-Month Contract)

WALSALL HOUSING GROUP LIMITED; Walsall; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working environment

27 days annual leave pro rata

Defined benefit pension scheme

Health cash plan

Car leasing scheme

Discounts and memberships

Job summary

Walsall Housing Group Limited in the West Midlands is recruiting a Customer Service Advisor on a fixed-term 6‑month contract. You will handle customer queries across multiple channels and provide face-to-face service at the reception, supporting self-service platforms.

The role requires strong communication, problem-solving and the ability to manage pressure, with a good educational background. Hybrid working is available, and the team offers a competitive salary (£27,980–£29,695 pro rata) and

Qualifications

• Experience in customer-facing role over telephone or in person
• Excellent verbal and written communication skills
• Strong problem solving and analytical abilities
• Ability to handle pressure and manage customer expectations calmly and empathetically

Responsibilities

• Handle customer enquiries across telephone, email, social media and other digital channels
• Provide face-to-face service at reception and assist customers with using self-service platforms
• Deliver excellent service ensuring enquiries are resolved at first point of contact
• Collaborate with other service areas to resolve complex enquiries and suggest process improvements

Skills

Customer service

Communication skills

Problem solving

Handling pressure

Empathy

Education

Good education

Job description

Walsall Housing Group Limited in the West Midlands is recruiting a Customer Service Advisor on a fixed-term 6‑month contract. You will handle customer queries across multiple channels and provide face-to-face service at the reception, supporting self-service platforms.

The role requires strong communication, problem-solving and the ability to manage pressure, with a good educational background. Hybrid working is available, and the team offers a competitive salary (£27,980–£29,695 pro rata) and