Hybrid Customer Service Advisor — 3-Month Contract (UK)

Sedgwick Claims Management Services Ltd; Cardiff; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid opportunities available

SIPP pension

Private healthcare plan

25 days holiday plus BH

Job summary

Sedgwick Claims Management Services Ltd is seeking a Customer Service Advisor for a 3-month fixed-term contract across the UK. The role supports a 24/7 claim process, with hybrid working in Cardiff (2 days in the office). Training is provided; prior experience is not required.

You will handle inbound calls, liaise with clients and suppliers, and deliver excellent service in a team-focused, flexible environment designed for long-term growth within a renowned insurer partner.

Qualifications

• No prior experience required; full training will be provided.
• Excellent communication, both written and verbal, is essential.
• Ability to adapt to a fast-paced, customer-focused environment.

Responsibilities

• Handle inbound calls from customers for a variety of queries.
• Manage interactions across multiple clients to deliver high service standards.
• Coordinate with suppliers and parts to resolve issues promptly.
• Provide excellent customer service at all times and document interactions.

Skills

Communication skills

Fast-paced environment

Computer literacy

Willingness to learn

Can-do attitude

Tools

In-house databases

Job description

Sedgwick Claims Management Services Ltd is seeking a Customer Service Advisor for a 3-month fixed-term contract across the UK. The role supports a 24/7 claim process, with hybrid working in Cardiff (2 days in the office). Training is provided; prior experience is not required.

You will handle inbound calls, liaise with clients and suppliers, and deliver excellent service in a team-focused, flexible environment designed for long-term growth within a renowned insurer partner.