Hybrid Customer Service & Scheduling Coordinator

Apex Resource Management Ltd; Stokenchurch; Hybrid; GBP 1,515,000 - 2,066,000; Part time

Job summary

Apex Resource Management Ltd in Stokenchurch is seeking a Customer Service Coordinator on a hybrid basis to support a busy team. You will handle enquiries, schedule vehicle inspections and audits, and keep customers well-informed from enquiry through to completion.

The role requires strong communication, organisational skills, and experience in customer service or administration. Salary is discussed on application and this is temporary cover.

Qualifications

• Experience in customer service, scheduling or administration.
• Excellent communication and professional telephone manner.
• Strong organisational skills with ability to manage multiple tasks.

Responsibilities

• Handle incoming customer calls and emails, responding professionally and promptly.
• Schedule and allocate vehicle inspections and audits to engineers and auditors.
• Coordinate appointments and allocate resources based on customer needs.
• Update customer databases and portals with accurate information and status updates.
• Liaise with engineers and auditors to arrange follow-on appointments and manage changes.

Skills

Customer service

Scheduling

Administration

Communication

Organisation

Tools

Microsoft Office

Job description

Apex Resource Management Ltd in Stokenchurch is seeking a Customer Service Coordinator on a hybrid basis to support a busy team. You will handle enquiries, schedule vehicle inspections and audits, and keep customers well-informed from enquiry through to completion.

The role requires strong communication, organisational skills, and experience in customer service or administration. Salary is discussed on application and this is temporary cover.