Customer Service Coordinator – Hybrid: Scheduling & Growth

Hiab; Ellesmere; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Hiab is seeking a Customer Service Coordinator based in Ellesmere, UK, to optimise service scheduling and manage work orders. You will balance customer requirements with technician availability and operational constraints while driving service adoption and ProCare solutions.

The role requires strong customer focus, teamwork, and the ability to communicate value in service interactions. The position is hybrid, offering collaboration across service centers and external partners.

Qualifications

• Strong customer orientation and professionalism.
• Ability to manage multiple priorities in a fast paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution
• Collaborate with Hiab service center/field service teams and external partners to enable streamlined planning and delivery
• Schedule and plan service activities to ensure efficient and timely service delivery, with understanding of task durations and prep needs
• Create, assign, monitor, and close work orders with accurate information in the system
• Manage unexpected issues and reallocate resources as required
• Support service preparation through spare parts planning and coordination of orders
• Prepare, issue, and follow up quotes, estimates, and invoices for chargeable service work
• Ensure timely customer reporting of completed service activities in collaboration with technicians
• Ensure timely invoicing of completed chargeable service work and support reducing WIP
• Drive lifecycle activation by communicating value of Hiab services and promoting ProCare solutions

Skills

Customer service

Communication skills

Teamwork

IT skills

Tools

SAP

Salesforce

Job description

Hiab is seeking a Customer Service Coordinator based in Ellesmere, UK, to optimise service scheduling and manage work orders. You will balance customer requirements with technician availability and operational constraints while driving service adoption and ProCare solutions.

The role requires strong customer focus, teamwork, and the ability to communicate value in service interactions. The position is hybrid, offering collaboration across service centers and external partners.