Hybrid Customer Service & Sales Support Coordinator

Whistl Uk Ltd; Marlow; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards

Health cash plan

Critical Illness cover

Prestige benefits portal

Employee Assistance Programme

Job summary

Whistl UK Ltd in Marlow is seeking a Customer Service & Sales Support Coordinator to support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you will help keep the team organized, ensure smooth operations, and deliver an excellent customer experience in a busy office environment.

Qualifications

• GCSEs including English and Maths; A-Level/BTEC or equivalent.
• Experience in postal/logistics industry is a plus.
• Advanced Excel skills preferred.

Responsibilities

• Act as the first point of contact for inbound client calls, emails and chat queries.
• Confidently handle high-volume inbound phone activity.
• Manage bookings, orders and service-related queries.
• Support clients through the full order lifecycle.
• Respond to sales and service queries and refer opportunities to Sales.
• Create booking confirmations, delivery instructions and reports.
• Maintain accurate CRM records (including HubSpot).
• Support invoicing, reporting and campaign administration.
• Liaise with internal teams and external suppliers, including Royal Mail.
• Support onboarding, shared inbox management and general admin tasks.

Skills

Customer service

Phone manners

High-volume calls

Communication

Organisational skills

Attention to detail

Microsoft Office

Excel

PowerPoint

Teamwork

Education

GCSEs English & Maths

A-Level/BTEC or equivalent

Tools

HubSpot CRM

Excel (Advanced)

Microsoft Office

Job description

Whistl UK Ltd in Marlow is seeking a Customer Service & Sales Support Coordinator to support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you will help keep the team organized, ensure smooth operations, and deliver an excellent customer experience in a busy office environment.