Multi-Client Customer Experience Advisor

Whistl Uk Ltd; South Shields; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

23 days annual leave

Company Pension

Long service rewards

Health cash plan

Critical Illness cover

Benefits portal

Employee Assistance Programme

Market-leading employer

Job summary

Whistl UK Ltd in Boldon is seeking two Customer Service Advisors to join our busy Multi-Client Team. You’ll support customers across multiple client accounts by telephone, email, live chat and other channels, helping them find solutions.

This role offers variety and the chance to develop skills across industries, systems and customer requirements. The Contact Centre operates from 08:00 to 20:00, with a 40-hour week on a rotating schedule that includes weekend shifts.

Qualifications

• Previous experience in customer service or contact centre.
• 2

Responsibilities

• Respond to customer enquiries via phone, email, live chat and other channels.

Skills

Customer service experience

Communication skills

Problem-solving

Organisational skills

Multisystem proficiency

Attention to detail

Calm under pressure

Adaptable

Teamwork

Tools

CRM software

Job description

Whistl UK Ltd in Boldon is seeking two Customer Service Advisors to join our busy Multi-Client Team. You’ll support customers across multiple client accounts by telephone, email, live chat and other channels, helping them find solutions.

This role offers variety and the chance to develop skills across industries, systems and customer requirements. The Contact Centre operates from 08:00 to 20:00, with a 40-hour week on a rotating schedule that includes weekend shifts.