Customer Service Coordinator

Whistl Uk Ltd; Marlow; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards

Health cash plan

Critical Illness cover

Prestige benefits portal

Employee Assistance Programme

Job summary

Whistl UK Ltd in Marlow is seeking a Customer Service & Sales Support Coordinator to support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you will help keep the team organized, ensure smooth operations, and deliver an excellent customer experience in a busy office environment.

Qualifications

• GCSEs including English and Maths; A-Level/BTEC or equivalent.
• Experience in postal/logistics industry is a plus.
• Advanced Excel skills preferred.

Responsibilities

• Act as the first point of contact for inbound client calls, emails and chat queries.
• Confidently handle high-volume inbound phone activity.
• Manage bookings, orders and service-related queries.
• Support clients through the full order lifecycle.
• Respond to sales and service queries and refer opportunities to Sales.
• Create booking confirmations, delivery instructions and reports.
• Maintain accurate CRM records (including HubSpot).
• Support invoicing, reporting and campaign administration.
• Liaise with internal teams and external suppliers, including Royal Mail.
• Support onboarding, shared inbox management and general admin tasks.

Skills

Customer service

Phone manners

High-volume calls

Communication

Organisational skills

Attention to detail

Microsoft Office

Excel

PowerPoint

Teamwork

Education

GCSEs English & Maths

A-Level/BTEC or equivalent

Tools

HubSpot CRM

Excel (Advanced)

Microsoft Office

Job description

Join our Leafletdrop team in Marlow as a Customer Service & Sales Support Coordinator.

This is a varied, administration-focused role where you'll support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you'll play a key role in keeping the team organised, operations running smoothly, and delivering an excellent customer experience.

We're looking for someone who is organised, proactive, quick to learn, and enjoys working in a busy office environment. Attitude, enthusiasm, and a willingness to learn are just as important as experience, alongside the ability to use initiative and adapt in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for inbound client calls, emails, and chat queries
• Confidently handle high-volume inbound phone activity
• Manage bookings, orders, and service-related queries
• Support clients through the full order lifecycle
• Respond to sales and service queries and refer opportunities to Sales
• Create booking confirmations, delivery instructions, and reports
• Maintain accurate CRM records (including HubSpot)
• Support invoicing, reporting, and campaign administration
• Liaise with internal teams and external suppliers, including Royal Mail
• Support onboarding, shared inbox management, and general admin tasks

Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period

Skills & Experience

• Minimum 1 year of customer service or client-facing experience
• A confident and professional telephone manner essential
• Experience handling high-volume inbound calls preferred
• Strong communication and organisational skills
• High attention to detail and the ability to prioritise workload
• Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations.
• Ability to work in a fast-paced team environment

Experience & Qualifications:

• GCSEs (including English and Maths); A-Level/BTEC or equivalent
• Experience in the postal/logistics industry
• Advanced Excel skills

Additional Requirements:

• Occasional business travel may be required
• Flexible to work extra hours when needed
• Full UK driving licence (preferred for external meetings)

Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.

About Company

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.

We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

• 23 days' annual leave
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.